We come into contact with virtually every one of your patients, with the overarching goal of enhancing every patient’s perception of you as a provider.
Corporate Headquarters:
Avadyne Health
7017 John Deere Pkwy
PO Box 672
Moline, IL 61265
1-800-383-6110
Client Testimonials
Self-Pay Accounts Receivable Follow-up
“We have been successfully outsourcing the management of our day-one self-pay receivables to MedPay Management Systems for over two and a half years. Their flexibility has allowed us to completely revamp our collection process resulting in a general increase in our collection rates to well over 50%, and the successful generation and follow-up of a large volume of active payment plans. As a result of our decision to partner with MedPay on our early out program, we have been able to reduce the volume of accounts that we turn over to bad debt collections, we have significantly improved our AR days, and we have realized a meaningful increase in cash to the bottom line.”
- Director of Patient Financial Services, 130 bed hospital in Illinois
“As we struggled with the high percentage of bad debt we looked at various ways we could better collect on our self pay accounts. This led us to looking at outside entities that can collect more efficiently than us because of technology and specially trained staff. PMD was our choice of vendor because they 1) appeared to be a partner we could trust 2) they obtained good results and 3) they had a competitive fee. Since we started at the beginning of 2007, PMD has not let us down. They kept up their side of the partnership in working through issues and helping us in other projects. A great benefit is to have every phone call [recorded], so if there is a complaint we can always go back and hear the actual conversation.”
- Chief Financial Officer, critical access hospital in Iowa
“[Our] Hospital has chosen MedPay Management Systems as its exclusive vendor for self pay services. They have provided consistent excellent customer service and been responsive to our requests to implement a seamless product to the patients we serve. MedPay strives to meet our needs and has been very responsive to our requests. They employ certified individuals who have the knowledge and expertise we need in our complex healthcare environment.”
- Director Business Services, 260 bed hospital in Minnesota
“[Our] Health Center made the decision to outsource our self-pay accounts to MedPay Management Systems. Why did we go this route? First and foremost is customer service. MedPay employs certified [account reps] who deal exclusively with healthcare. They [...] are able to quickly identify who should be a charity care patient, versus who has the ability to pay. The staff at MedPay understands our hospital requirements and our community needs. I would highly recommend their services.”
- Chief Financial Officer, critical access hospital in Iowa
“I have worked with H & R Accounts for 15 years although they have been a vendor with us for over 25 years. They have always provided first class service to our hospital and clients. They are responsive to our requests and are a pleasure to work with in addition to providing results. Having MedPay work as an extension of our business office has reduced our self pay receivables and inbound phone calls. MedPay's staff assists us in identifying insurance coverage and [is] compassionate toward patients arranging payment plans or applying for possible financial assistance.”
- Manager of Patient Accounts, 650 bed health system in Iowa
Problem Insurance Claims Resolution
“After our accounts receivable days went above expected levels PMD effectively helped us out. With their knowledgeable staff they assisted in working the older accounts, so we could concentrate on the process of getting new accounts paid."
- Chief Financial Officer, critical access hospital in Iowa
Bad Debt Contingency Collection
“The H&R website allows for instant access to our entire collection inventory list. Accounts can be viewed for up-to-date payment and collector activity, reducing needless calls to the collectors for an account status.
The entire H&R staff in Moline and Cedar Rapids is accessible, friendly, and very knowledgeable.They strive to provide us with an account recovery service that satisfies both our fiscal and public relations responsibilities to our taxpayers and our community.”
- Resource Counselor, critical access hospital in Iowa
“[Our Hospital] has enjoyed a long and most satisfactory relationship with H & R Accounts. [...] They came on board during a particularly difficult time of internal reorganization. Their MIS department was top-notch and accommodated our needs well.
There can only really be two standards when looking at a collection agency, first is their representation of the client to the patient. While their job is primarily to collect the balance, it must be done with the public image of the hospital in mind. It is my feeling that H & R Accounts exhibits great care in its dealing with our patients.”
- PFS Director, 250 bed health system in Iowa
“H & R Accounts has proven itself a true asset to [our] clinic. We have enjoyed a beneficial relationship, which has had a significant impact on our bottom line.”
- Patient Accounts Manager, multi-specialty medical group in Iowa
“In addition to strong collection performance, H & R Accounts has also been a top performer in the area of customer service. Their employees have always demonstrated an attitude of cooperation and have provided friendly, quality service to their customers. It is evident that they rate customer service as a top priority when supplying their clients with collection services.”
- Director of Patient Accounts, 165 bed health system in Illinois
“We have [worked with] H & R Accounts for approximately ten years. [...] I have been pleased with the professionalism they exhibit on our behalf. We have worked with a consistent, cohesive team throughout this time. Their staff is knowledgeable, helpful, and courteous. They interact well with my staff [...] and have been very willing to provide exceptional collection and HIPAA training to my staff”
- Chief Administrative Officer, 30-doctor specialty physician group in Iowa
“For the past twelve years our hospital has shared a very successful relationship with H & R Accounts. [H & R’s] collection and legal staff provide us with efficient, professional collection services. The entire H&R Accounts healthcare collection team is certified or in the process of national certification, assuring that our accounts will be handled in compliance with industry regulations.”
- Resource Counselor, 25 bed hospital in Iowa
“H & R has automated downloads available for listing of accounts and querying the status of accounts. These processes have streamlined our listing and outside collection processes.”
- Director of Patient Accounts, critical access hospital in Iowa
Consulting Assistance
“We have greatly appreciated PMD’s management assistance with our business office processes. I felt we were able to capitalize on PMD’s experience in implementing tools and getting their advice in making beneficial changes.”
- Chief Financial Officer, critical access hospital in Iowa